Not surprised
I login to my online energy supplier account.
Would you like a smart meter? It's free it says. Click here to arrange install.
OK, I think. I forget to do the read your own meter thing. And getting down on my knees to look in the back of the cupboard is no fun either. So I click. Screen tells me my install is already scheduled - for January last year. With no option to change.
At this point you know you're going to have to phone a call centre, and your heart sinks.
Biting the hand that feeds IT
