Reply to post: Re: recompense?

Can your rival fix it as fast? turns out to be ten-million-dollar question for plucky support guy

Lord Elpuss Silver badge

Re: recompense?

I worked on a 5-man support team a couple of years back which collectively drove a $20.7m deal. The salesman got a percentage (in theory anywhere up to 5% although obviously nobody knew exactly how much - mucho $$$ in any case). We got an email from the big boss to say good job. The kicker was that the email started with: Dear ELPUSS, LORD,:... even the thankyou letter was a mail merge.

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