Reply to post: Re: Mass Dialers -- A.K.A Robo-callers

£220k fines for dodgy dialling duo who didn't do due dil on data

doublelayer Silver badge

Re: Mass Dialers -- A.K.A Robo-callers

While there are hardware ones, and you could probably ban them, it would be very difficult to tell the difference between a call center using a software autodialer and a call center doing normal jobs. The call center people just say "I finish a call, and my headset rings again. It's not my fault that we're busy", while the admin people say "We just manage the employees and make sure they answer all the incoming calls we have, and also we have to call some of our clients back because they've agreed to it." By the time anyone investigates, the IP phone system has been reprogrammed, so nobody knows for sure what exactly they were doing.

POST COMMENT House rules

Not a member of The Register? Create a new account here.

  • Enter your comment

  • Add an icon

Anonymous cowards cannot choose their icon