Surely a company the size and might of Microsoft would have the manpower to have worked out what the hell caused this almighty clusterfuck by now?
They should publish what it was that went wrong ASAP so that competent technicians (i.e. not Microsoft support) can fix it themselves.
I bet the scammers will have produced a web page saying "call this toll free number to recover your files after bad update lost them" before Microsoft admit to and publish whatever the hell went wrong.
Biting the hand that feeds IT
