Is it just me, or does SalesForce suck ass?
I see more and more companies moving their support into SalesForce. Without exception, the user experience is absolute dogshit. Not just annoying or mildly dysfunctional, but breathtakingly awful. It's a combination of the worst of "the 90s called and wants their design language back" and "functionality designed by lazy interns with a attitude problems." It may do some wonderful things for the vendors' analytics and back-end CRM, but from the customer side there is literally nothing worse.
Biting the hand that feeds IT
