Re: I fail to see any connection betwen Zoho and Marketo's cases
FAILS are well deserved all-round. This problem often happens just because the contact info has expired. Part of the problem is management complacency plus departures / firings and outsourcing at the client, plus sheer indifference at the registrar.
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So who exactly was to blame for Marketo losing its dotcom?
https://www.theregister.co.uk/2017/07/29/marketo_network_solutions/
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In financial services there are laws about having emergency contact info that's up to date. But when its not mandated you tend to see clusterfcks. Even Microsoft are on this list more than once:
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https://www.hover.com/blog/8-sites-that-really-shouldve-auto-renewed-their-domain-names/