Re: Customer caught
Every time I read about, "we lot everything due to ransom-ware," I think about all of the easy, good practices that have been developed over the years. And I think about how they are not followed, because it requires even a minimum of effort.
Good backups means that the recovery process takes place in maybe three to four hours. Bad backups means that data spanning years is lost. Suck it up, and put good practices in place!