Re: Care
"Dell on the other hand. One phone and in most cases the engineer is banging on the door next day. One of the few reasons I have 3 E-Series at home."
Had exactly the opposite issue. All our kit is on next day call outs for repairs. Lenovo guys invariably turn up, do the job and leave us a repaired and working device. Dell guys often turn up a week or more late and often it's an "assessment" visit where they confirm the fault and order parts and come back a week or so later to do the actual fix.
Biting the hand that feeds IT
