It's a good idea to take things home with you when you buy them.
While I agree that Apple is being deceptive and deserves no respect in regard to their way of doing business, I still think that the gentleman in question is also being deceptive in his story. If I go to a store to buy something, I make sure to take it home with me. I don't leave it there and expect it to be there every time I want to go back and use it. The store could go out of business, for that matter. This gentleman is being naive if he thinks that the Apple store works differently from any brick and mortar store.
Personally, I won't have anything to do with Apple on any level. Hopefully this gentleman will adopt this same stance from now on.