Re: O.M.G
Or like Pepsi with their UK Accounts Team. Shunted the roles out to India who fracked everything up for a year plus. Not just any accounts either. Accounts like Tesco, Asda, Morrisons, etc. Multi-million dollar a DAY accounts. The problem was all of the accounts were dealt with differently. The UK Team would have 1 person have 2 or 3 accounts max and they would know all the differences and in's and outs. When they moved it all to India it was a large pool of IBM India staff who had a basic general understanding of the process but no knowledge of the intricate differences. So they kept screwing up these enormous accounts.
Pepsi cut their losses and moved everything back to their UK office. Ironically which is in direct line of sight of Veritas UK's office.
Biting the hand that feeds IT
