Having looked at a bunch of small businesses
They're nearly all crap when it comes to managing best value when it comes to contracts for utilities etc, so why should their IT spend be any different.
It was the lot who were paying BT to rent an answerphone they'd chucked years ago that I remember the most. BT was happy to take the money.
On the other hand, BT didn't make it clear what they were paying for and the full BT pricelist is a notorious swamp of 'they're paying too much and we'll keep taking the money until they wise up' tariffs and charges.