Re: 'They received exactly what they paid for'
"Wrong! if Verizon had honored this, then the Firefighters would have received this: "'We have a practice to remove data speed restrictions when contacted in emergency situations'."
This is either policy or not."
I expect that that policy didn't exist until suddenly a fire chief is writing to the press complaining that Verizon held them over the (pun intended) coals and forced them to pony up, citing Net Neutrality, and is now risking (nearly) literally everyone in America queueing up to saw their bollocks off.
Because frankly, well... No matter what anyone thinks of the cops, or the post office, or even EMTs; nobody wants to have firefighters badmouthing them, because EVERYBODY wants the fire brigade to show up when there's, you know, a fire on.