Reply to post: not enough

CADs and boffins get some ThinkPad love

Anonymous Coward
Anonymous Coward

not enough

Lenovo needs to spend some time focusing on their existing customers and less on trying to draw in new, one-time customers.

SUPPORT, SUPPORT, SUPPORT!

Pointers for Lenovo:

1. users shouldn't have to click a minimal of 6 links to find the technical support they are looking for (don't believe? trying looking up the status of a warranty repair job sent out to depot - or heck, even trying to find a driver).

2. machines under warranty shouldn't be at depot for 3+ weeks waiting on parts

3. Get your website straight, then leave it alone! I don't want to have to dig for options you keep burying (i.e. support tabs). And no, you don't impress me with sales adds that take over the whole screen.

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