Re: there is a simple reason for this.
There is indeed a simple reason, it is that some people are employed to be availible to connected things together and show users how to do simple things.
This is indeed training for those that want it and I would say far superior to some business tool standing at the front of a class of disinterested employees giving a lecture on a subject he picked up five minutes ago and has never actually used in practice. Training by support is targetted to the needs of the business, when it needs them rather than the alternative where some manager who doesn't know how to spot a BSer from the real thing, buys in business training without regard for staff needs months apart from where they actually need it.
Training by support is cheap, effective and helps mitigate the constant HR fails, so do not knock those people who cannot be bothered to learn your "simplest things" because without them you would be out of a job, pal.
Biting the hand that feeds IT
