This is why I pay a premium...
... Before Eclipse... sorry, KCOM, went all 'sorry, but we don't do Consumer even though we do', I had my line through them and to be fair, they were very good with handling Openreach when they developed cable faults (first dodgy connections in the local cabinet and then a cable break).
Now I am with another independent provider who are absolutely brilliant. They suffered a DDoS attack recently and the staff (up to senior management) mucked in. I have complete confidence in them if another glitch happens on my line... :-)
Biting the hand that feeds IT
