Re: Back up plan? What planet are they on?
In the old days it took tens of thousands of well trained clerks occupying endless rows of desks to run a handful of simple account types. Now banks have hundreds of flavours of their "product" the reality is I.T. IS their business - without it they don't have a business - and yet still, management consider I.T. to be a "cost" to be slashed away at
They probably thought the tens of thousands of clerks were a cost to be cut.