Re: uk.gov IT
"Do they know the people they're supposed to be helping?"
Of course they do, it's those poor, downtrodden rich people.
Did you know that (on the rare occasion they pay some tax), some of that money is just given to poor people? And it's not like these poor people have even bothered to be born to a well-off family, or be not-disabled. If people can't be bothered to help themselves, why should the government help them?
Sarcasm aside, the 'hostile environment' isn't just aimed at immigrants, it's designed to make life as uncomfortable as possible for people on benefits as well.