In their own words
if the firm “can get rid of perception that SAP is only good at the back office… we have achieved a lot
I work in an industry that is dominated by big SAP systems. I've worked for a number of employers who've used the system, and been responsible for monitoring the competitor performance, often through their SAP adoption or upgrade cycles. And I'd agree. SAP aren't only good at back office. They're good at NOTHING.
Every flavour of SAP is a horrible, complicated bastard system, one that inevitably is associated with immense costs to change, and still often causes huge problems when any change is implemented. Only today I was looking at data that showed that a huge system upgrade affecting thousands of customers was in trouble because of hundreds of system problems. Not specification problems, not staff adoption issues, just because the shitbag system doesn't do what was required. Of course, the involvement of Accunture would not have helped, but the point remains, if you need specialist external help to build or modify your CRM or ERP, you're using the wrong system.
SAP. Isn't that the German abbreviation for Bunch Of Useless Turds?