As per usual
The issue is the public sector being incapable of actually drafting contracts/requirements that are watertight.
I've seen this at 3 places now. They're so desperate to get the contract over the line (trebles all around! congratulatory email!) that they fall for the same under-specified crap each time. When it all goes wrong they don't want to admit it, so the contract gets extended for more gravy train.
I've actually lost count of the times where public sector orgs buy expensive software / support contracts and as the person tasked to implement it the first I know is when I get the license keys. The concept of doing a trial with test keys is absolutely beyond them.
But, it's only taxpayers money, so...
Biting the hand that feeds IT
