> "OpenReach engineers do what needs doing without strict adherence to a jobsheet once they are onsite."
Whilst I am no fan of BT, I will grant you that.
Once you finally manage to get one on your doorstep, the Openreach engineers (or, more precisely, the "old school" ones, not the new third-party contractors) are indeed generally pretty competent and hard working.
But the rest of BT and the quality of the services it provides ? Poor as ever.
Biting the hand that feeds IT
