PlusNet
On the positive side, I've had a very pleasant time with PlusNet (yes, I know, evil BT) and also O2 a few years back before they were bought by Sky. In both cases, I had to make a techy call, and the person on the other end knew their stuff and solved the problem quickly - and the PlusNet guy was a real yorkshireman too (The O2 guy was a geordie). The service is reliable and I've had no speed issues.
Contrast that with my well-deserved appalling customer service experience when I switched to TalkTalk. - Half an hour trying to explain to someone in India that they had one digit of my sort code wrong causing them to try and charge me for a failed DD. The language barrier was just painful and eventually the line just went dead (no fault of mine, I managed to stay very polite throughout). Served me right for being tight fisted.
You get what you pay for. My current contract is £40/mth and I'm happy with that if I know I can actually communicate with someone should the need arise.
Biting the hand that feeds IT
