Re: I actually like Virgin media...
Same here
I seem to be able to negotiate a price reduction each year, by accepting an upgrade to my service. I've rarely had problems, and when i do the really easy to remember helpline number* hasn't had long queues, and i've had an engineer out fairly quickly.
I can only assume based on the complaints against Virgin Media is that they have totally different service centres for different parts of the country. I've used them in 4 properties so far, and generally been happy with the service
*Its really easy to remember, just dial 150 of 151 from your Virgin landline