Reply to post: Re: If this is software post-sales support, I don't fully understand.

IBM Australia to end on-shore software support

Aitor 1 Silver badge

Re: If this is software post-sales support, I don't fully understand.

And by support you mean confusing replies?

offsite support ussually means "I want to connect to the machine and play with it", at least in my experience, and I understand the reasons behind that, they cannot divine the problems,

Many companies and org have spent good money making sure the servers are not accesible from outside, so quite logically are unhappy with people from china connecting. Or from elsewhere.

POST COMMENT House rules

Not a member of The Register? Create a new account here.

  • Enter your comment

  • Add an icon

Anonymous cowards cannot choose their icon

SUBSCRIBE TO OUR WEEKLY TECH NEWSLETTER

Biting the hand that feeds IT © 1998–2020