Reply to post: Worse than a mum

Sysadmin’s worst client was … his mother! Until his sister called for help

Anonymous Coward
Anonymous Coward

Worse than a mum

My job, ( the main non-IT part, which is important in this incident) meant going into schools to talk to the Special needs staff. One day, not too many years ago. I had a 10:00 appointment, arrived punctually at the Coordinator's office and was told, very grumpily to wait outside. Which I did, for ten minutes. There was a sound of typing. Then printing. Then I was allowed in.

She explained that she had to finish typing a report and printing it so that she could turn the computer off, before she let me in, because it was confidential. I must have looked puzzled ( or cross or both) because she explained that every time she got interrupted for a meeting or because she needed to leave her office she had to turn off the computer if there was anything confidential she was typing, and lose all her work. So I asked if it was not saving. And she told me that she didn't know how to save. So she wasted vast amounts of time retyping documents whenever she got interrupted. I didn't offer to help her - I was being paid to be a Special Needs Expert in that role, not an IT coordinator. And she was in a school chock full of people she could have asked. Fellow teachers, the school's IT guy, the admin staff - and most of the kids come to that. I still shudder to speculate at how much of her valuable time was wasted retyping documents instead of helping kids.

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