Re: Now Go Revise Your OPEX For This Month
"include the hourly rate of every employee adversely affected by the outage, multiplied by the number of hours that the service was down."
One place I knew used to have an "IT Downtime" task code on the time sheets, to be used by staff whose work could not usefully be processed when servers were down for more than the usual hour or two at a time.
When the company-wide effects of the IT Crowd's efforts became obvious in the lost hours visible in spreadsheets at Manglement level, did they do something about the performance of the IT Crowd? No, they removed "IT Downtime" from the timesheets, and did nothing about the downtime.
In a similar way, when the "employee satisfaction survey" came back year after year with negative results and even specific complaints about the competence of the management, rather than address the issue, senior management stopped doing the survey.
Dilbert would have been delighted.
Biting the hand that feeds IT
