Re: Real waves
True, it is. Howver the only reason I had to was because the people tasked with the support job hadn't done it and just told him to buy a replacement (not "we'll send you a replacement" but "you must buy one.")
Tech support wasn't actually even remotely in my remit at that job, but I like to think I helped where I could (working around KPI's, call stats, and a SELLSELLSELL mentality.)
Hence glad to be out of there.