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As The Voice of 9-1-1™, NENA is on the only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues.
NENA Call Answering Standard/Model Recommendation
NENA 56-005.1, June 10, 2006, Revised 8/31/2017
3.3 Standard Answering Protocol – 9-1-1 lines. All 9-1-1 lines at a primary Public Safety Answering Point (PSAP) shall be answered beginning with “9-1-1.”
Comment: The correct answering statement is “Nine-One-One”, never “Nine Eleven”. Additional information or questions may be added, as in: “9-1-1, what is the emergency?”, or “9-1-1 what is the address of the emergency?”.
