Features not fixes
I once read an interview with the then-manager of Excel development. He said they basically didn’t bother fixing bugs - “nobody will stop using Excel because of a bug, and they’ve already bought it.”. But if even one person asked for a feature they figured there were hundreds of others that also wanted it. So all of their development effort was adding features, almost none fixing the _many_ (as we all know) bugs.
Biting the hand that feeds IT
