Reply to post: Re: Well at least

RIP... almost: Brit high street gadget shack Maplin Electronics

A____B

Re: Well at least

But heaven help you if the item doesn't work.

Amazon is on my 'back of the queue list' and I won't buy from them unless I really have to [not found a need in nearly 2 years now].

Bought a phone from Amazon - allegedly UK spec Huawei. ( months later it failed. Amazon won't replace it (says it's not our problem - although we advertised it and we took your money, it was a 3rd party), the 3rd party has vanished (and Amazon has less interest in finding them or chasing them up than a politician has in giving a truthful straight answer), Huawei claim it's not a UK phone and won't honour the warranty, the credit card company say talk to Amazon, we won't refund you....

So for the sake of a few pounds, Amazon's not only lost a customer but now has one who'll try to dissuade family and friends from using them. If they devoted a fraction of the effort they spent on tax dodging to providing a service they'd have two lots of Christmas shopping and probably a monthly Prim income from me.

Back on topic - comparing Maplins and PC World (who are almost next to each other where I live) is interesting. As mentioned by someone else the Maplins staff do at least engage with you (often too much) whereas PC World staff hide; I wanted to buy a vacuum cleaner recently and there were no staff in sight apart from a chap standing by the door. I asked if he could fetch me a cleaner so I could buy it and got a "not my job! you need a salesperson" reply. Needless to say they lost a sale.

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