Re: Capita is "too complex"?
There appears to be no said or implied requirement for a "head/manager of IT" to actually have any technical expertise at all. Surely at least a bit of "good understanding" would go a long way.
Despite the above, I often see people on charge to have absolute 0 knowledge at all. When I'm asked if new Windows 10 computers will work with the existing Cisco switches, my alarms are all starting to go off.