Re: Capita is "too complex"?
Funny I read that "too complex" comment completely the other way - in that he recognised that the company had not been following the KISS principle (I doubt I need to enunciate that, but here it is anyway - Keep It Simple Stupid).
If Crapita finally has a CEO coming out and saying "hey, we have made things way more complex then they need to be and we need to fix that." then I'd say that they might actually have found a CEO who finally understands the problems of the business...
Still I completely agree with Tiggity that all CEO bonuses should be delayed by 5-10 years to ensure some long term thinking.