Re: What are the odds
"What are the odds
That her former coworker just happened to be the one affected by this mysterious cloud problem?"
Stranger things happen. I had a problem with myVoIP PSTN number in Sydney once. Instead of reporting my DDI number if forwarded a totally different number. So I called the number and was surprised to have it answered by a friend the other side of Sydney.
No way was it a config issue at my end as I did not know the guys VoIP number and the VSP admitted it was a config issue at their end.
So yes coincidences can happen in the Tech World.