Reply to post: Flaky firmware and user rights to repair

Flaky firmware and user rights to repair

Conundrum1885 Bronze badge

Flaky firmware and user rights to repair


I am in the very unfortunate situation of having a "lemon" Freesat box which randomly crashes normally in the middle of a long film etc.

It has been used more than usual (ie on for 5-6 hours at a time) but not my fault.

Symptoms: can't get "Dave", several other Freesat channels and sometimes won't come out of standby and runs hot (45C+) also external hard drive never worked to the extent that it picked up the drive and tried to format then failed miserably.

Retailer claims that the drive "isn't big enough".. Uh, WTF?

I tried to update the firmware according to manufacturer instructions but nothing works, can't even get it to recognize any pendrive plugged in. Batteries in remote are brand new and tested.

Suspect it might be hardware but it was discounted a lot (down from £109 to £94) so it could have been an older model which never got updated

Is there any legal recourse I can take to force H*m*x into releasing a patch, as this is *really* annoying to effectively waste a week's salary on this junk.

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