Re: Swaery users
Many moons ago I worked on a helpdesk (I'm sure that isn't too unusual on the Reg :) ).
Anyway, I got a reputation for handling arsey customers pretty well so I'd often get them 'escalated' to me. However, this was this one douche-bag who just wouldn't let up - it would have been more believable if he'd used the script for one of those 'rant' lines that used to do the rounds.
Anyway, I ended up having to escalate to this Ozzy guy, who had literally been there, done it all and subsequently sold the t-shirt company on so he could retire and do what the f*** he liked. Not a single customer in 5 years managed to stay angry when he was on the phone, except this one.
It was almost as if he were using us as some form of therapy and didn't actually want his problem solved. In the end the company 'fired' him as a customer and I'm pretty sure it was the only time it had ever happened.
Some people are just knobs and they like it that way.
Biting the hand that feeds IT
