Re: Some Sympathy here
There's the issue of professionalism and coutresy. Someone at capita should have realised the seriousness of the problem and not stopped until they had an answer. You don't just shove this kind of stuff into a cupboard. Geez, it could have been their kid's medical records or their own, if the idea of strangers being injured didn't move them.
Biting the hand that feeds IT
