Prudential is worth an article all of its own.
It has embarked on a journey, like BT and others before it, of replacing British IT workers with resource from India both here and remotely. They are going to decimate their own workforce, and are going to push all the outsourcers to do likewise.
Lots of spin will be about new tech, and agile methodologies, and all the usual smoke and mirrors, but under the hood it with be nothing but using the cheapest IT workers worldwide they can get.
Expect Prudential customer service to crash dive like all the others who have followed this path.
Biting the hand that feeds IT
