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M&S extends customer support contract with, er, Capita

Anonymous Coward
Anonymous Coward

>Don't forget, they used to make a big deal about 90% of their clothes being British made. It's been downhill ever since they abandoned that one.

I worked for a former supplier to M&S. In the early 80s it employed ~20,000 in the UK. When I joined in 2000 it was down to about 1,000 in the UK with the rest of the jobs moved out to Asia and Romania. Every year M&S renegotiated the contract to pay less to the supplier until they went bust about 3-4 years after I left in 2001.

Not many companies I'd wish Crapita on, but M&S could well be one of them.

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