I can't decide
...whether this is wild enthusiasts meeting the treacle of the real world for the first time and complaining about it or a brush-off by NHS which considers said enthusiasts as just another annoyance?
(Sternly worded letters by the legal profession are not unusual; room-temperature IQ oozing out of them is testament to the sad quality of many people in that "profession". Just don't let this disturb you.)