Re: Bot
My thoughts exactly. The "For your Inconvenience... " bit would have been "Talk to the restaurant, he's not our employee" by any blame-dodging human who read that complaint. Proceeding to offer 10 quid when the complainant was not mollified by five, with no reflection/commentary/commereration on the complaint itself, points to a chatbot, and a cheap one at that. ELIZA would have handled that complaint better.
Biting the hand that feeds IT
