"This lacked empathy and does not reflect our policies or the way Just Eat would expect something like this to be dealt with"
Just a tip Just Eat: Step 1: Actually get a policy on this so your customers aren't being harassed. Step 2: Actually deal with the issue, rather than just offer a token £5 off the next order and slowly upping it when the customer isn't impressed.
I have no business with Just Eat, but Hungry House support staff are either so lazy, or thick as fuck that they can't even refund the correct amount when there's a cancelled order. Spoke to 3 different staff and they still refunded the wrong amount...
Biting the hand that feeds IT
