Technology can solve more and more complicated problems, but...
Now that we have technology, we can demand that Just Eat provide temporary means of communications between restaurants, their delivery people and customers! The delivery person can carry a smartphone with a secure app sending properly authenticated messages to a web interface provided by Just Eat, who will then relay the messages securely to the customer. The delivery person never gets the contact information of the customer, and All Is Well.
Except that well, you know, the delivery person necessarily needs to receive the name and address of the customer. In order to deliver. Let's invent a complex system which ensures safe deliveries, protecting the anonymity of the customer through a complex system of go-betweens which shall have appropriate levels of authorizations separated by double-blind communication channels!
Or maybe we shouldn't be so anal about private data. Delivery people have had the name, address and phone number of customers for many years, and the privacy issues can mostly be solved by a simple rule that if you call the customers for anything unrelated to work you get fired. I am not convinced that this system is broken or needs fixing.
Biting the hand that feeds IT
