PWC is the problem
The takeover of PWC ( effectively GTS ) introduced the culture of bonuses ,making partner at any cost , and the obsession with monthly revenews.
The merger destroyed the staid do the right thing and customer comes first corporate culture. Replacing it with a cut throat screw the customer, get the bills in, collect my bonus and clear off before the shit hits the fan.
It's a pity one of these high flying consultants did not recommend sending senior management on a beginner's accountancy course so they could understand the subtle difference between revenue and profit.