Re: Where are the lifetime guarantees?
"A friend of mine (in Ca) got a full refund on a 2 year old system. His sister (a somewhat mean lawyer - she scare me and I am married to her) got onto to their case."
That's good as far as it goes (#), but what would have happened if your brother-in-law hadn't been lucky enough to have a friendly lawyer to sic on Google/Nest?
(#) A full refund for a two-year-old system is great if you're a "boys toys" type that would have been replacing it with new shite sooner rather than later anyway. It's still a hassle if you bought it as a means to an end, and have to buy, set up and learn to use a new system to replace one that was otherwise (physically) fine and should have run for years anyway.
Biting the hand that feeds IT
