Vodafone playing with Ethics again?
Vodafone hit me up with the robbery below... They'd routinely take money out of a prepaid balance at random times, just not enough to get noticed:
https://www.rte.ie/news/business/2017/1003/909486-vodafone-has-to-pay-2-5m-to-customers-over-breach/
Vodafone killed off direct email support, so you've to use outsourced Chat to get compensation. They in-turn claim they can't help, sending you back to the website to log a formal complaint for a call back, (unhelpful if you're away on business a lot or traveling etc). Regulator was indifferent also!
End result? Went back to the outsourced Chat service where after logging a formal complaint and bluffing at a Regulator case number, the Chat service magically managed to produce a refund. So it was possible after all. How long did that all take? Ages! To sum it all up in one word: M'fuckers!
Biting the hand that feeds IT
