Reply to post: Re: TalkTalk is actually quite good

TalkTalk sees red after chucking £75m on restructuring bonfire

SkippyBing

Re: TalkTalk is actually quite good

It really isn't. I once spent several hours on the phone going through their fault finding check list to discover that my router wasn't working and needed replacing. Which I'd told them at the start of the call with a break down of the diagnostics I'd tried to reach that conclusion.

Then there was the special three month subscription to some movie service that I didn't know about and never used, but was billed for after the three month intro and which they refused to refund despite admitting I'd never used it.

And then they tried to charge me an early departure penalty after they'd leaked my, and several thousand other people's, details onto the internet.

Providing an internet service isn't hard, after all Open Reach do most of the work, it's providing a vaguely tolerable customer experience that Talk Talk failed at.

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