Too late
It's come too late for my disastrous house move; PlusNet were booked to come and install 2 days after moving in, I noticed they had the address wrong, so instead of correcting it they cancelled the appointment and rebooked it for 2 weeks later. The engineer missed that appointment and rebooked another for a month later. I had to drag out of them that the engineer claimed the house builders had not signed off the wiring - but I knew they had from the site manager. After the engineer came it still took 8 days before ADSL was enabled, and then it didn't work due to the new installed master socket being faulty, which took another week to sort out. At least the upgrade to fibre went through on the claimed date 3 weeks later, but was capped to the wrong profile, so it was another week before it was up to the full 76/19.
In all it probably cost me over £250 in 4G data for the dongle and tethering on the phone, and all I got was a refund of £56 for the line rental and broadband fees during the time I had no service. Nothing for the stress and frustration of dealing with incompetence on an industrial scale.
Biting the hand that feeds IT
