Accuracy, for the love of dogs, accuracy!
I think that I could handle my mother using fewer words than necessary for me to figure out the problem *if* she managed to use the correct freaking words. For some reason, even though she's been using computers and the Web for 25 years, sometime after she turned 60 she began randomly mixing up Internet & desktop terminology, like “I clicked on the Windows button, but a window said my program couldn't be found, so I tried a different bookmark and now I can't get to my genealogy site!"
I've tried to get her to understand that it's important for her to use the right words so I can understand what's wrong, but she always uses the same argument people who mangle English online do — "as long as you can figure out what I meant, then that's good enough."
Biting the hand that feeds IT
