There is a slight rub with putting the "users and consumers" first - they have to be efficient ones. One problem I have encountered time and time again is companies and workers that have inefficient and illogical processes that are an artefact of how things used to be and their mantra of "that's how we've always done things". Their unwillingness to adapt over time leads to software that needs to fit with a bad workflow and then becomes part of the problem rather than the solution. The culture of a company is most often its problem, the software just a manifestation of it.
Biting the hand that feeds IT
