Re: "bleeding edge" is overrated
My wife's new iphone may be going back to the shop in disgust because you can no longer backup phone contacts through itunes. Apparently, you can now only do this through icloud. I mean, itunes is a bit crap, but what on earth is so wrong with the concept of *local* backups?
Whilst you maybe can't explicitly backup contacts any more, if you backup your phone to the local machine (and make sure you set a password), that will backup the contacts.
I've just moved my mum from an iPhone 4 to a 6 using only local backups and all the contacts were transferred over correctly.
You are correct though, iTunes is a steaming pile of shite.
Oh, whilst a bit off topic, I setup OwnCloud locally a few years ago, and use that as my central point for contacts and calenders. Works really well and means I still know where all my stuff is. :)