Re: Had simi9lar issues
Your title might actually be the answer
- If you have that god awful IBM Trust software installed (Nat West really really pushes to have it installed) there is a setting that converts some l3tt3rs into numb3rs.
Can't remember what it is precisely, but it caused my wife's work business account no end of problems due to it. Took ages to find that out. Of course there's nothing on the Nat West site to check it.